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Two Exclusive Learning Opportunities

Chamber University Presents Two Exclusive Learning Opportunities: Customer Experience Essentials & Gauging Employee Satisfaction

Lufkin/Angelina County Chamber of Commerce is excited to announce two enriching learning sessions designed to empower businesses and professionals in enhancing customer relations and fostering employee satisfaction as part of their Chamber University. These sessions, part of the Chamber's ongoing commitment to professional development, will feature esteemed speakers Michelle Briley with Commercial Bank of Texas and John Riley, SHRM-CP with UBank.


The first session, "Customer Experience Essentials," will take place on March 20th, with Michelle Briley leading the discussion. Briley, an expert in customer relations, will dive into essential strategies for creating exceptional customer experiences. Attendees will gain valuable insights into understanding customer needs, delivering personalized service, and building lasting relationships that drive business success. Register HERE.


Following this, on March 21st, John Riley, SHRM-CP will lead the session titled "Gauging Employee Satisfaction: A Look at Culture & Engagement." With years of experience in human resources and organizational development, Riley will provide invaluable guidance on measuring and improving employee satisfaction. Participants will explore the critical elements of workplace culture, employee engagement, and effective strategies for enhancing morale and productivity. Register HERE.


Both sessions promise to deliver actionable insights, practical strategies, and invaluable networking opportunities for professionals across industries. Whether you're looking to elevate your customer relations or boost employee satisfaction, these sessions are not to be missed.


"We're thrilled to offer these exclusive learning opportunities to our community," said Colleen Murray, Director of Events & Engagement. "In today's competitive business landscape, prioritizing customer experience and employee satisfaction is paramount. We believe these sessions will equip attendees with the knowledge and tools they need to excel in these areas."


Registration for both sessions is now open. Interested individuals can visit for more information and to secure their spot.

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